About Us

FACT is a forward-thinking technology company focused on empowering both consumers and businesses through innovative digital solutions. Our mission is to enhance financial literacy, streamline business operations, and improve communication by providing robust, user-friendly products that address real-world challenges in today’s dynamic marketplace.

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FACT Communication






What We Do

FACT Communication

FACT Communication offers a cloud-based suite of solutions that transforms customer engagement. With services like Cloud Contact Center, Conversational AI, and Speech Analytics, we empower businesses to enhance communication, streamline operations, and deliver personalized experiences. Our innovative platform ensures flexibility and scalability for organizations of all sizes.

Cloud Contact Center

A scalable and flexible contact center solution that enables businesses to manage customer interactions across multiple channels (voice, email, chat) from a single cloud-based platform. Designed for seamless integration with existing CRMs, it ensures a unified customer experience, operational efficiency, and real-time monitoring.



Conversational AI Solution

Automate customer interactions with AI-powered chatbots and virtual assistants that engage users across channels. The solution understands natural language, providing personalized responses, handling queries, and routing complex issues to live agents, enhancing customer support capabilities.



Speech Analytics Solution

Leverage advanced speech recognition technology to analyze customer calls in real time. FACT’s Speech Analytics Solution transcribes conversations, tracks sentiment, and identifies key trends and insights, helping businesses improve agent performance, customer satisfaction, and operational decision-making.



Integration (CRM and APIs)

FACT Communication integrates seamlessly with various CRMs and business applications via robust APIs. This ensures that customer data flows freely between systems, providing a unified view of interactions and improving workflow automation, customer profiling, and personalized service delivery.



Cloud Telephony

Replace traditional telephony systems with a cloud-based alternative that offers superior flexibility and reliability. FACT’s Cloud Telephony solution provides features like IVR, call recording, auto-dialers, and number masking, while eliminating the need for hardware investments.



Messaging Solutions

Reach your customers where they are with FACT’s comprehensive messaging solutions, including SMS, email, and instant messaging. Automate notifications, reminders, and promotional messages, ensuring that communication is consistent and scalable across multiple channels



Working With

Industries We Serve

We pride ourselves on delivering tailored solutions across a diverse range of industries.

Technology

Advanced solutions that drive innovation and digital transformation across various tech sectors.

Manufacturing

Streamlined processes and automation tools to boost productivity and reduce costs.

Finance

Robust financial solutions ensuring security, compliance, and improved customer experiences.

Telecommunications

Comprehensive management and support services that allow telecommunications companies to focus on their core business.

We are here  
Help You !

At FACT, your needs and inquiries are our top priority. Whether you’re looking for information about our services, seeking support, or interested in discussing your specific requirements, we’re just a message away!

Email Us

info@fact-byte.com

Phone Us

+91 95121 21216

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